This Standard Shipping Policy would be applicable for all deliveries - local, domestic & international.

Minimum Order Value

There is no minimum order value.

Shipping Charges

Local Shipping

1. This service is applicable at locations where we have established our own physical stores in the name of Balali's Bakshanam Store.  Currently it's started in East Tambaram in Chennai and many more will be started asap.
2. In Store sales and Store Pickup for online orders would be offered Free and also with a discount of 10% on applicable items. 
3. Same day, Next day Service would be provided for orders received from select pincode at fixed shipping rates based on distance. Details are provided in this link - https://www.vishalam.com/collections/chennai-same-day-delivery

Domestic Shipping : 

1. Within South India (Tamilnadu, Andhra Pradesh, Karnataka, Kerala, Puducherry and Telengana): Flat shipping charge of ₹100 for all orders. Only tracking number is provided for and customers can track their packages from the official tracking website of the respective courier, and BGTPL shall provide followup support if the packages are unduly delayed beyond the normal transit time by raising a complaint with the courier.  
2. Standard India (All other States within India, except Jammu & Kashmir, Ladakh, Andaman, Lakshadweep, and NE States) : Flat shipping charge of ₹150 for all orders. Only tracking number is provided for and customers can track their packages from the official tracking website of the respective courier, and BGTPL shall provide followup support if the packages are unduly delayed beyond the normal transit time by raising a complaint with the courier.
3. Rest of India : Flat shipping charge of ₹200 for all orders. Only tracking number is provided for and customers can track their packages from the official tracking website of the respective courier, and BGTPL shall provide followup support if the packages are unduly delayed beyond the normal transit time by raising a complaint with the courier. 
4. There may be some pincode that are not serviceable by our courier partner, and in such circumstances, we may try to send the package through India Post or refund the order.

International Shipping : While product prices remain the same irrespective of whether you buy from Chennai or Chicago or Sydney; shipping charges @ actuals will be payable additionally. 

International shipping charges fluctuate on a periodical basis depending on International Fuel Rates based on which our partners charge Fuel Surcharge - our international shipping charges would be inclusive of the same.  One can check the current fuel surcharges and other by clicking their respective links : DHL and FEDEX  

Maximum Order Quantity

There is no maximum order quantity.  However, we have provided Shipping Rates in the system up to 10 KGs for all countries & 20 KGs for North America customers.  If your requirement is above levels, please click here to send us a message or contact us through WhatsApp / Phone (+91-9123590196) or Email (customer@vishalam.com) with your requirement, and we will send you a separate quote immediately. 

Order Processing & Transit Time

1. All Orders are generally processed on the same / next Business Day after receipt of order depending on the product and stock availability, unless customer has requested for delivery on a future date.
2. Some low-shelf-life Bakshanam Products & out-of-stock products may require fresh preparation after receipt of order, and in such situations, the processing date may get delayed accordingly.
3. All our products are prepared / processed in own manufacturing facility near Chennai.  
4. For Seer Bakshanam, in addition to transit time, we would require at least 10 days’ notice in advance for domestic deliveries, and 15 days’ notice for global deliveries to plan for your order.
5. You can place future delivery orders, by mentioning the date by when you require the products to reach you, and we will plan the despatch date accordingly. 

Transit Times vary within India and depends on the country (for overseas shipment), and the normal transit times are given below.  These transit times are provided based on our past experience and not binding, and delayed packages are not eligible for refund.  BGTPL is not responsible for delays beyond these transit time as it's not in our operational control.  However, BGTPL will provide followup support with the courier company for delays beyond these standard transit times to expedite delivery.
   a)  Same / next business day in Chennai, depending on the time of order
   b)  within 2-3 business days for Bangalore & Tamil Nadu
   c)  within 3-4 business days within South India,
   d)  within 4-7 business days for Rest of India
   e)  within 5-10 business days for International Deliveries, depending on the location.  The expected date of delivery would be communicated by FedEx / DHL directly and can also be tracked online.  These dates are indicative only, and are subject to timely custom clearance, and those times are not within BGTPL or FedEx / DHL's control.

1. Business day calculations are subject to weekends (Saturday/Sunday) and all National / Festival holidays observed in Tamil Nadu, India and in the destination country.
2. We will take adequate consideration while packing products that require shipment.  However, damages to product during transit is beyond our control, and some damage should be normally expected.

The above shipment & transit times are purely informational and are for normal situations, and not binding.  There are many unforeseen circumstances which may impact operations right from pick-up to delivery from our side as well as at our logistics Partner.  From our Side, we would do our best to ship asap and track the shipment and ensure fast and safe delivery to all our customers.  Transit times are not guaranteed delivery dates.  Customers are advised to contact the courier's local office at their destination for updates and complaints.

India Shipping

Mode
1. All packages would be door delivered to the Consumer.
2. All deliveries in Chennai would be done through Company Delivery Person or Bike Couriers like Porter, through local Amazon / Delhivery.
3. All other deliveries within India would be done through Road Transport Courier Service .

Terms
1. Please provide correct address, and the courier person would visit only once, and if the address is incorrect, or the phone is incorrect, or not getting picked up, the package would be kept in the local courier office for 2 business days, before returning it back to us. The customer would be able to request for delivery or pick up the package from the local courier office within these 2 business days.
2. If the courier has been returned to us, and it needs to be sent again to the Customer, the shipping charges would be payable again.  For any reasons whatsoever, if the customer is not available at the time of delivery, or if the delivery is refused by Customer, irrespective of whether the parcel is returned to us or not, no replacement / refund would be applicable. Any disputes or delays arising out of door-locked reasons or any other local scenarios, customers are requested to deal directly with Local Customer Service of the respective courier, while we will do our best to support from Chennai.
3. In case of any dispute, as there are too many Parties involved in the process apart from Us and the Customer, like the Courier Company, Delivery Person, etc, it would be difficult to clearly ascertain the real cause of the problem - and hence, the decision of the Company would be final. 

Global Shipping

Currently, we ship to the following countries

1. North America : Canada (Select Provinces), Mexico, United States of America (48 Contiguous States)
2. Europe : Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom, Austria, Hungary, Ireland, Portugal, Sweden, Russia (Select Regions), Bulgaria, Turkey
3. Pacific : Australia (Select Territories), New Zealand, Fiji
4. Asia : Bangladesh, Bhutan, Hong Kong SAR, Indonesia, Malaysia, Maldives, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Thailand
5. Middle East :  Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE

If you do not find your country in this list, please click here to send us a message or contact us through WhatsApp / Phone (+91-9123590196) or Email (customer@vishalam.com) with your requirement, and we will send you a separate quote immediately. 

Inclusions & Exclusions in International Shipping Price

Included
1.  Door to Door Standard Air Freight through DHL Express / FedEx
2.  Cost of Packaging, and Special Protection Packaging, if any required
3.  Cost of Shipping of Packaging
4.  Indian Goods and Service Tax for the Product, as well as Shipping @ 18%

Not Included
1.  Destination Taxes & Duties : Local Taxes, Duties & Levies applicable in your local Country / Province / County / City may be applicable.  Such additional charges, if any, may have to be borne by the Customer at the time of receiving the package. 

If the customer does not pay such charges, FedEx / DHL would return the package to us, and we would be able to refund the Product Price (less return shipping charges).

2.  Remote Destination Charges, may be applicable to certain locations, even within a country - based on the accessibility of the delivery location.  Such charges would be known only after placement of order and would be payable by customer additionally.  Order would get processed only after this additional amount has been paid.  If this payment is not paid, the order shall be cancelled, and the amount would get refunded to the customer.

For any reasons whatsoever, if the customer is not available at the time of delivery, or if the delivery is refused by Customer, irrespective of whether FedEx / DHL returns the parcel to us or not, no replacement or refund would be applicable. Any disputes or delays arising out of door-locked reasons or any other local scenarios, customers are requested to deal directly with FedEx / DHL Local Customer Service, while we will do our best to support through FedEx / DHL India Customer Service.